Shipping Policy

Shipping Policy

Thank you for choosing Pup Necklace for your pet jewelry needs. We want to provide you with all the necessary information about our shipping process, so you can have a clear understanding of what to expect when ordering from us.

Shipment Processing Time

We understand that you're excited to receive your custom pet necklace. Please note that all our products are specially crafted and engraved with care. Typically, your order will be processed within 5-7 business days. This processing time allows us to ensure that your necklace is created with the utmost precision and attention to detail. Please keep in mind that orders are not shipped or delivered on weekends or holidays.

In the event of high order volumes, there might be slight delays in shipment. If such a situation occurs, we will notify you via email to keep you informed of any changes.

Shipping Rates & Delivery Estimates

Shipping charges for your order will be calculated and clearly displayed at the checkout. We offer USPS Priority Mail delivery, which generally takes 4-8 business days to reach your doorstep.

Shipment Confirmation & Order Tracking

Once your order is on its way, you will receive a Shipment Confirmation email from us, containing your order's tracking number(s). The tracking number will become active and traceable within 24 hours, allowing you to monitor the progress of your package.

Customs, Duties, and Taxes

Please be aware that Pup Necklace is not responsible for any customs duties, taxes, or fees applied to your order. If any such fees are incurred during or after shipping, it is the customer's responsibility to settle them. This includes any tariffs, taxes, or other relevant charges that may be imposed by local authorities.


While we take every precaution to ensure that your order arrives in perfect condition, we cannot be held liable for products that are damaged or lost during the shipping process. In the rare event that your order is received in a damaged condition, we recommend contacting the shipment carrier immediately to file a claim. To facilitate this process, please ensure you retain all packaging materials and the damaged goods for inspection.

We value your trust in our products and services, and we are committed to providing you with a positive shopping experience. If you have any further questions or concerns about our shipping policy, please don't hesitate to contact us.

Thank you for choosing Pup Necklace for your cherished pet jewelry needs.