FAQ
FAQ - PupNecklace
1. How do I place an order for a custom necklace on PupNecklace?
To order your custom pet necklace, simply follow these steps:
- Choose your preferred necklace style and finish (e.g., 18k gold plated, 18k rose gold plated, or stainless steel).
- Upload a high-quality image of your pet.
- Add your pet's name or any other text you'd like to be engraved.
- Select the desired chain length.
- Add the item to your cart and proceed to checkout, following the instructions provided.
2. How long does it take to receive my custom pet necklace?
The production time for your custom necklace typically ranges from 2 to 7 business days, depending on the style and materials chosen. After production, the estimated shipping time may vary depending on your location. We'll provide you with a tracking number once your order ships, allowing you to monitor its progress.
3. Can I preview the design before my custom necklace is made?
At PupNecklace, we don't provide design previews during the order process. However, our skilled artists ensure that your pet's image is meticulously hand-etched, capturing all the significant details you love.
4. What should I do if there's an issue with my order or I'm not satisfied with my necklace?
We are committed to your satisfaction. If you encounter any issues with your necklace, please contact our customer support team. All PupNecklace products come with a 1-year warranty, and we'll work with you to address any concerns or ensure your complete satisfaction.
5. Can I return or exchange my custom pet necklace?
Due to the personalized nature of our products, we are unable to accept returns or exchanges unless the item arrives damaged or with a defect. If you receive a faulty product, please reach out to our support team, and we will assist you accordingly.
6. Are the materials used in PupNecklace hypoallergenic?
Yes, we use hypoallergenic materials to create our necklaces, ensuring a comfortable wearing experience for all customers.
We utilize the finest materials to provide our customers with the utmost experience. Our jewelry is crafted from high-quality surgical steel known as stainless steel, ensuring complete safety for everyone. Say goodbye to skin allergies and tarnishing.
Our jewelry is robust and water-resistant, guaranteeing long-lasting quality
7. Can I make changes to my order after it's been placed?
Once an order is confirmed, it's challenging to make changes. Please review your order carefully before completing the purchase. If you need assistance or have questions, contact our customer support team as soon as possible.
8. How can I care for and maintain my PupNecklace to ensure its longevity?
To keep your necklace looking its best, we recommend cleaning it with a soft, dry cloth to remove any residue. Avoid exposing it to harsh chemicals, such as perfumes or cleaning agents, and store it in the provided PupNecklace Blue necklace box when not in use.
If you need further assistance, please don't hesitate to contact our customer support team through our contact page. We're here to help and make your PupNecklace experience as enjoyable as possible.