Refund Policy

Refund Policy

Returns

Due to the nature of personalized items, orders can only be refunded if they have not yet been processed.

Items that have already been sent can only be exchanged. We want to work with every customer to ensure that you are 100% satisfied with our service, so please contact us at support@pupnecklace.com, and we will be more than happy to help you on a case-by-case basis.

To be eligible for an exchange, the reason should be covered by our return/exchange policy.

Additional non-returnable items:

• Gift cards

To complete your exchange, we require a receipt or proof of purchase.

Refunds (if applicable)

Once your cancellation is received and processed, we will send you an email to notify you that we have received your cancellation request. We will also notify you of the approval or rejection of your request. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain number of days.

Late or missing refunds (if applicable)

If you haven't received a refund yet, first, check your bank account again. Then contact your credit card company; it may take some time before your refund is officially posted. Next, contact your bank. There is often some processing time before a refund is posted. If you've done all of this and you still have not received your refund, please contact us at support@pupnecklace.com.

Shipping

To exchange your product, please contact us at support@pupnecklace.com.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don't guarantee that we will receive your returned item.